Research on chatbot UX is starting to reach a critical mass. At the same time, chatbot technology is now affordable enough for small and mid-size companies. Not surprisingly, a lot of companies now want to sell you a chatbot very badly, regardless of whether it’ll improve your customer experience or not.
You’ve joined the trend, taken the next step in your marketing journey and chosen the worlds #1 Inbound Marketing & Sales Software, HubSpot. The big question is, now that you’re using this amazing platform that can help you improve results, what’s next? How do you start? And how do you start well!
B2B companies are spending more and more money on B2B content marketing these days. In the US alone, it has been estimated that B2B companies spend $5.2bn on content creation; around 55% of their marketing budgets. You would hope that marketing executives would have ways to know what was working and what wasn’t, but according to the latest Gleanster report, that’s often not the case.